It's not a problem, if you are not completely satisfied with your purchase it can be exchanged or the cost of the item(s) refunded. All purchases made directly online at www.thebasesurf.com are covered by a 14 day exchange or refund guarantee. We will refund you any money you have paid us for the item(s) being returned, or provide you with a same cost alternative if required. Basically if you're not happy with it, or you need to swap it, please follow the process below.
You have the right to cancel or return any stock item within 14 days (from receipt of delivery confirmation) and be refunded in full for your purchase. The item, however, must be returned in the exact same conditions in which you received it - unused and unmodified - in its original packaging. Please note, should the item be marked or in unsatisfactory conditions there may be a chance that we will not issue a refund. Also note, the right to cancellation applies to stock items only (custom orders/customised boards are not inlcuded).
After the 14-day cooling-off period legally contemplated in your right to cancellation, we will only accept return or exchange items if covered by our Warranty Policy. If the item you purchased fits our warranty criteria and you want to return or exchange it, we will happily do it without any questions provided. Please note, all item returns and exchanges require a proof of purchase (ie. copy of the invoice/return form, enclosed when you received the goods or via email originally). Only full priced items purchased directly from www.thebasesurf.com can be processed. Purchases made at another store or online vendor must be processed by them.
RETURN/EXCHANGE PROCESS
THE BASE Returns
DNA Cascais, R. Cruz da Popa, S/N Piso 4
2645-449 Alcabideche
Portugal
Returns older than 14 days will not be accepted, unless agreed by The Base Surf Store in advance.
You will be responsible for the item or items until they reach us. For your own protection, please make sure surfboards returned for any reason are packaged in the original box with the additional packaging material used. We will not be responsible for return damage in transit to surfboards not packed adequately.
Products must be returned in their original condition including tags & packaging. If goods are not returned in the condition in which you received them we reserve the right to refuse such returns or exchanges.
Please note, should the item you are returning be marked or in unsatisfactory conditions, there may be a chance that we will not refund or exchange your purchase. So you are kept informed, we will send you an email letting you know the outcome of your refund/exchange request. Also note, if the item you are returning does not fit our warranty criteria, refund/exchange will not be processed and reshipping will take place at your discretion.
For return enquiries please contact us.
Did you know that if you reside outside the European Union you are entitled to a refund of the VAT (Value Added Tax) paid in our store?
When paying for purchases over 61,50 EUR, ask for a Global Blue Tax Free Form and, on the day of departure, get everything taken care of at the airport.
Tax Free Shopping in 3 steps:
1. Form Issuance: when shopping in our store, you will pay full amount (including VAT) and get a Global Blue Tax-Free Form. Fill out the form with the required information.
2. Customs Validation: at the airport, when leaving the EU, go to the nearest Customs or self- validation Kiosk and present your filled-out Tax Free Form, passport, and original purchase receipts for validation. Goods should be kept unused and available for inspection.
3. VAT Tax Refund: add your payment details online to receive the refund automatically. If you prefer, find a nearby Refund Office displaying the Global Blue star logo, present your validated Tax Free Form and passport, and receive your refund in cash. The refund paid is the VAT value deducted from Global Blue's service fee.
Save on shopping at The Base Surf Store!